Unlocking frontline engagement: Mumba Front Door's perspective
This piece is in response to an insightful article from Dr Marnie Gibson, Global Director People at T2 Tea, and featured in HR Tech Outlook
In a world where human connection and social interaction are fundamental aspects of our lives, the workplace should be no exception. Dr Marnie Gibson, Global Director People at T2 Tea, recently highlighted the crucial link between social connections and tech integration in the modern workplace. We couldn't agree more with her insights, and we'd like to share our perspective on how Mumba is at the forefront of this transformation.
The Need for a Seamless Tech-Social Ecosystem
The COVID-19 pandemic reshaped the way we work and interact, reinforcing the importance of seamless social connections and tech integration. We all yearn for the ease of communication, collaboration, and engagement that we experience in our personal lives.
The challenge now lies in replicating this harmony within the work environments of our front-line, deskless employees. Traditional methods of fostering employee engagement, such as team events and meetings, have their place, but they are no longer sufficient. The new generations entering the workforce are digitally savvy, and they expect a tech ecosystem at work that mirrors their lives outside their workplace.
The Power of Integration
Our smartphones have become the epicentre of our social connections, housing predictive analytics and one-stop-shop apps for managing various aspects of our lives. However, when we enter the workplace, front-line employees often encounter a disconnect. While some integrative technologies exist, many organisations struggle to replicate the same level of ease and harmonization.
Why don't we receive notifications about our latest training and why is it so hard to find our parental leave policy? These are the questions that highlight the need for enhanced connectivity, engagement and access in the front-line, deskless workplace.
The Role of Mumba
At Mumba, we recognize the imperative of creating a seamless tech ecosystem in the workplace. We understand that deskless employees want to connect as individuals, as social beings who value meaningful connections.
Our approach is different; we don't ask organisations to abandon their existing systems. Instead, Mumba acts as the 'front door' to your workplace, consolidating various systems and reducing friction for frontline and deskless workers.
For those on the frontlines in sectors like retail, hospitality, and healthcare, Mumba Front Door is a game changer. It allows employees to access work and self service apps effortlessly from their mobile devices.
The Future of Deskless Work
The future of work is social, connected, and digital. Mumba is dedicated to being a catalyst for this transformation, providing organisations with the tools to unlock untapped employee engagement and build strong organisational cultures.
We appreciate Dr. Marnie Gibson's insights and her valuable contribution to the discussion. Together, let's create social tech ecosystems at work that do the connecting for us and elevate the workplace experience to new heights.
For further insight into Dr. Marnie Gibson’s article, view this link.
For further research into deskless workers, see our whitepapers.
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"We are transforming how we connect at Calvary through our app - My Calvary! The app provides 24-hour access to Calvary information and resources via a mobile device - anytime, anywhere.
Staff receive real-time updates and direct access to a host of information including pay slips, rosters and retail discounts all in one place on the go. Importantly, our content is user generated by people across the organisation to celebrate and share the contribution of our colleagues with others and the communities we serve." -
"We have over 6,000 team members across Metcash. Before Our Local, we could only reach about 40% of our people with important updates and information in real-time. That means that 60% of our people were missing out on the latest news, as well as updates on our benefits and wellbeing offerings."
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"Let’s face it communication is key. With a growing, the diverse and dynamic team we needed to take that next step in how we effectively communicate with our people. Gone are the days of email or face-to-face. These methods are not fully replaced but we needed a modern, real-time interactive way to reach out and connect with our people. Mumba was just an obvious choice." -
"Most of our workforce is geographically distributed across our customers’ workplaces; being able to connect with each person gives them a sense of belonging, helps them understand how they contribute and are part of a much bigger community of ISS Heros."
